Privacy Policy

Last updated: 7 October 2026

ONE BY JT respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, purchase a service, complete an intake form or participate in coaching provided by ONE BY JT.

For the purposes of UK data protection law, ONE BY JT, operated by [FULL LEGAL NAME], is the data controller responsible for your personal information.

For any privacy-related questions, contact:

Email: jack@onebyjt.com
Business: ONE BY JT
Website: onebyjt.com

1. Information we collect

Depending on how you interact with ONE BY JT, we may collect:

  • Your name, email address, telephone number and other contact information.

  • Information submitted through website contact forms.

  • Information provided through coaching or client intake questionnaires.

  • Training history, goals, experience and preferences.

  • Information regarding injuries, medical conditions, mobility, physical limitations or other health-related information where relevant to your programme.

  • Nutrition-related information where you purchase nutrition support.

  • Progress information, check-ins, measurements, performance data and feedback.

  • Payment and transaction information.

  • Communications you have with us by email, messaging services, phone or through coaching platforms.

  • Technical information such as IP address, browser type, device information and website usage.

  • Cookie and analytics information.

We only request information that is reasonably necessary to provide our services.

2. Health and fitness information

Certain information you provide may constitute special category personal data under UK data protection law, particularly information concerning your health, injuries or medical history.

Where this information is required to provide personalised coaching, we will only process it where there is an appropriate lawful basis and, where required, with your explicit consent.

Health information is used solely to help us provide safer and more appropriate training recommendations.

ONE BY JT does not provide medical diagnosis or medical treatment. Where appropriate, you may be advised to seek guidance from a doctor, physiotherapist or other qualified healthcare professional.

3. How we use your information

We may use your information to:

  • Respond to enquiries.

  • Assess whether our services are suitable for you.

  • Create personalised training or nutrition programmes.

  • Deliver online coaching.

  • Monitor your progress.

  • Communicate with you regarding your programme.

  • Provide customer support.

  • Process orders and payments.

  • Manage subscriptions or ongoing coaching arrangements.

  • Improve our website, services and customer experience.

  • Maintain appropriate business and financial records.

  • Prevent fraud, misuse or security issues.

  • Send marketing communications where you have consented to receive them.

We will not sell your personal information.

4. Our lawful bases for processing

Under UK GDPR, we must have a lawful reason for processing your information.

Depending on the circumstances, we may rely on:

Contract – where processing is necessary to provide a service you have purchased or requested.

Legitimate interests – where processing is reasonably necessary for operating and improving ONE BY JT, provided those interests do not override your privacy rights.

Legal obligation – where we are required to retain or process information by law.

Consent – where you have specifically agreed to certain processing, including certain marketing activities.

Explicit consent – where appropriate for processing health-related or other special category information.

You may withdraw consent at any time, although this will not affect processing carried out before consent was withdrawn.

5. Payments

Where you purchase a service, payment information may be processed by a third-party payment provider.

ONE BY JT does not normally store your full debit or credit card details.

Payment providers process information according to their own privacy policies and security standards.

Payment providers currently used: [ADD STRIPE / PAYPAL / SQUARESPACE PAYMENTS / OTHER PROVIDER ONCE CONFIRMED]

6. Coaching platforms

ONE BY JT may use third-party platforms to deliver training programmes, communicate with clients and track progress.

This may include Everfit.

Information stored within these services may include your name, contact details, training programme, activity information, progress data, check-ins and other information required to provide coaching.

These providers process information according to their own privacy policies and data protection practices.

7. Website provider

Our website is hosted through Squarespace.

Squarespace may process certain technical and website visitor information required to host and operate the website.

This may include information such as your IP address, browser information, device information and website activity.

8. Cookies

Our website may use cookies and similar technologies.

Cookies may be used to:

  • Keep the website functioning correctly.

  • Understand how visitors use the website.

  • Measure website performance.

  • Remember certain preferences.

  • Support analytics or marketing features.

Where required by law, non-essential cookies will only be used after you have provided consent through the website's cookie banner.

You can also control or delete cookies through your browser settings.

9. Marketing

We may contact you about ONE BY JT services, programmes or updates where:

  • you have given us permission; or

  • we are otherwise legally permitted to do so.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or contacting us directly.

You will still receive essential communications relating to services you have purchased.

10. Sharing your information

We may share personal information with trusted service providers where necessary to operate ONE BY JT.

These may include:

  • Squarespace.

  • Everfit.

  • Payment processors.

  • Email and communication providers.

  • Accounting or bookkeeping providers.

  • Website analytics providers.

  • Professional advisers where reasonably necessary.

We only provide third parties with the information reasonably required for them to perform their services.

We may also disclose information where required by law or where necessary to protect our legal rights.

11. International data transfers

Some of the technology providers used by ONE BY JT may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place as required by applicable data protection legislation.

12. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

The retention period will depend on the type of information and our legal, contractual and business obligations.

For example:

  • Client information may be retained for an appropriate period after coaching ends.

  • Financial and transaction records may be retained for the period required by tax and accounting legislation.

  • Enquiry information may be deleted once it is no longer reasonably required.

  • Health and coaching information will not be retained longer than necessary for providing the service and managing appropriate records.

Information may be deleted or anonymised once it is no longer required.

13. Data security

We take reasonable technical and organisational measures to protect personal information against:

  • unauthorised access;

  • accidental loss;

  • misuse;

  • alteration; and

  • disclosure.

However, no online system can guarantee complete security.

14. Your data protection rights

Under UK data protection law, depending on the circumstances, you may have the right to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your information.

  • Request restriction of processing.

  • Object to certain processing.

  • Request transfer of your information.

  • Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at:

[YOUR BUSINESS EMAIL]

We may need to verify your identity before completing certain requests.

15. Complaints

If you have concerns about how we use your personal information, please contact us first so we can attempt to resolve the issue.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.

16. Third-party links

Our website may contain links to third-party websites or services.

ONE BY JT is not responsible for the privacy practices of third-party websites, and you should review their privacy policies separately.

17. Children

Our services are primarily intended for adults.

Where services are provided to anyone under the age of 18, we may require appropriate parent or guardian involvement or consent depending on the service and the information being collected.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal obligations.

The latest version will always be published on our website with the date it was last updated.