ONE BY JT — Terms & Conditions
Last updated: 7 October 2026
These Terms & Conditions govern the purchase and use of services provided by Jack Thompson trading as ONE BY JT (“ONE BY JT”, “we”, “us” or “our”).
By purchasing, subscribing to, accessing or using a ONE BY JT service, you agree to these Terms & Conditions.
For questions, please contact:
Email: jack@onebyjt.com
Business: ONE BY JT
1. Our Services
ONE BY JT provides online fitness, strength, athletic-performance and lifestyle coaching services.
Depending on the service selected, this may include training programmes, personalised programming, progress monitoring, client check-ins, coaching support, video consultations and nutrition-related guidance.
The exact service, features and price applicable to you will be explained before purchase.
2. Eligibility
You must provide accurate information when registering for or purchasing a ONE BY JT service.
If you are under 18, we may require permission from a parent or legal guardian before providing certain services.
We reserve the right to decline coaching where we reasonably believe a service is unsuitable or cannot be delivered safely.
3. Health and Exercise
Physical exercise carries an inherent risk of injury.
Before beginning a ONE BY JT programme, you are responsible for telling us about any relevant injury, pain, illness, medical condition, physical restriction or other circumstance that could affect your ability to exercise safely.
You agree that the health and injury information you provide is accurate to the best of your knowledge.
If your health or physical condition changes during your coaching, you should inform ONE BY JT as soon as reasonably possible.
You should stop exercising and seek appropriate professional advice if you experience significant pain, dizziness, unusual shortness of breath or other symptoms that cause concern.
ONE BY JT does not provide medical diagnosis, physiotherapy, medical treatment or emergency medical services.
Where appropriate, we may recommend that you obtain advice from a doctor, physiotherapist or other suitably qualified healthcare professional before participating in certain activities.
4. Client Responsibility
You remain responsible for deciding whether you are physically able to perform an exercise.
You agree to follow coaching instructions reasonably, use equipment safely and exercise in an appropriate environment.
If an exercise causes unexpected pain or discomfort, you should stop and inform us where relevant.
You should not continue an exercise simply because it appears within a ONE BY JT programme if you reasonably believe that it is unsafe for you.
5. Coaching Results
We will use reasonable skill and care when providing coaching services.
However, ONE BY JT does not guarantee specific results.
Individual results will vary depending on factors including training consistency, nutrition, sleep, recovery, training history, genetics, lifestyle and adherence to the programme.
Testimonials, client transformations and examples of results are not guarantees that another person will achieve the same outcome.
6. Personalised Programmes
Where you purchase personalised coaching or programming, your programme will be prepared using the information you provide to us.
You are therefore responsible for ensuring that your intake form and subsequent updates are accurate.
Programmes may be adjusted during the coaching relationship where we believe changes are appropriate.
7. Nutrition Guidance
Where nutrition guidance is included in or added to your service, it is intended to support general fitness, lifestyle or sporting-performance goals.
Unless expressly stated otherwise, ONE BY JT does not provide medical nutrition therapy.
Nutrition guidance is not a replacement for advice from a doctor, registered dietitian or other appropriately qualified healthcare professional.
You should disclose relevant allergies, intolerances, medical dietary restrictions or other information that is necessary for us to provide the service appropriately.
8. Prices
Prices for ONE BY JT services will be displayed on our website, communicated before purchase or shown during the payment process.
We may change our prices from time to time.
Price changes will not normally affect a period of service that you have already paid for.
If we change the price of an ongoing subscription, you will be informed before the new price is charged.
9. Payments
Payments may be processed through Stripe or another payment provider shown at checkout.
Where you purchase a recurring coaching service, you authorise the applicable payment provider to collect the agreed recurring payment until your subscription is cancelled.
You are responsible for ensuring that your payment details remain valid.
Failure to make payment may result in your coaching service being paused or cancelled.
ONE BY JT does not normally receive or store your full payment card details.
10. Free Trials
Where a ONE BY JT service includes a 14-day free trial, the terms of the trial will be explained before you register.
Where a free trial converts into a paid subscription, the price and billing frequency will be made clear before you sign up.
You may cancel the trial before the first paid billing date.
A promotional ONE BY JT free trial is separate from any statutory consumer rights that may apply.
11. Subscription Services
Recurring coaching subscriptions continue until cancelled.
Unless otherwise stated at the time of purchase, cancelling prevents future renewal payments.
Cancellation does not normally result in a refund for a coaching period that has already begun or been supplied, except where required by law.
You will normally retain access to the service until the end of the period you have already paid for.
12. One-Off Programmes and Digital Content
One-off programmes, downloadable plans and other digital materials are supplied for your personal use.
Where digital content is supplied immediately after purchase, you may be asked to expressly consent to immediate delivery and acknowledge that your statutory cancellation right may be lost once supply begins.
This does not affect any legal rights you may have if digital content is faulty, misdescribed or otherwise not provided as required by law.
13. Consumer Cancellation Rights
Nothing in these Terms removes rights that you have under UK consumer law.
Depending on the type of service purchased and when delivery begins, you may have a statutory 14-day cancellation period for contracts entered into online.
Where you expressly ask ONE BY JT to begin providing a service during this period and then cancel, you may be required to pay for the proportion of the service already provided.
Different rules can apply to immediately supplied digital content.
14. Refunds
Refunds will be considered in accordance with UK consumer law and the circumstances of the service purchased.
A refund will not normally be provided simply because a client changes their mind after a coaching period has already been supplied, except where a statutory cancellation right applies.
If you believe you are entitled to a refund, contact jack@onebyjt.com.
15. Everfit
ONE BY JT may use Everfit or another coaching platform to provide programmes, workouts, check-ins, progress tracking and communication.
Your use of such platforms may also be subject to their own terms and privacy policies.
Temporary outages or technical problems affecting a third-party platform are outside the direct control of ONE BY JT, although we will take reasonable steps to minimise disruption where possible.
16. Communication and Support
The level of communication included in your service depends on the coaching package purchased.
Online coaching does not constitute continuous or emergency support.
Response times may vary.
ONE BY JT should not be contacted as a substitute for emergency medical assistance.
17. Intellectual Property
All ONE BY JT training programmes, written materials, videos, graphics, branding, resources and coaching content remain the intellectual property of ONE BY JT or their respective rights holders.
Your programme is supplied for your personal, non-commercial use.
You must not sell, reproduce, distribute, share, publish or commercially exploit paid ONE BY JT materials without prior written permission.
18. Account and Programme Sharing
Paid programmes and coaching access are intended for the person who purchased them.
You may not share paid coaching accounts, programme access or subscription content with another person unless ONE BY JT has agreed otherwise.
19. Client Conduct
We reserve the right to end or suspend a coaching relationship where a client behaves abusively or threateningly, deliberately provides false information, repeatedly fails to make agreed payments, misuses our services or materials, or otherwise seriously breaches these Terms.
Any refund entitlement will depend on the circumstances and applicable law.
20. Liability
Nothing in these Terms excludes or restricts liability where doing so would be unlawful, including liability for death or personal injury caused by negligence.
Subject to your statutory rights, ONE BY JT will not be responsible for injury or loss resulting from relevant information that a client deliberately or negligently failed to disclose, deliberate failure to follow appropriate instructions, unsafe use of equipment, or exercise performed outside the reasonable scope of the programme.
These Terms do not remove any rights you have under applicable consumer law.
21. Personal Information
Your personal information is handled in accordance with the ONE BY JT Privacy Policy.
Where you provide information concerning your health or injuries, we may ask for separate explicit consent to process that information.
22. Changes to Services
ONE BY JT may occasionally make reasonable changes to the way services are delivered, including changes to software, coaching systems or programme presentation.
Any significant change affecting an existing paid service will be communicated where appropriate.
23. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will be published on the ONE BY JT website together with the date it was last updated.
24. Governing Law
These Terms are governed by the laws of England and Wales.
Nothing in this section prevents a consumer from relying on any mandatory legal protections that apply to them.